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AssistPro

TM

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Commissioning stages

Monitor and evaluate outcomes

Whether   goods   or   services   are   provided   internally   or   by   a   third   party   it   is   essential   that   the commissioner   or   service   owner   is   assured   that   the   service   outcomes   are   being   achieved,   and that   costs,   demand   assumptions   and   service   user   satisfaction   are   in   line   with   the   assumptions made    in    the    earlier    stages    of    the    commissioning    process.    Monitoring    and    performance management   informs   the   overall   picture,   with   appropriate   intervention,   learning   capture   and knowledge transfer. 

Typical activities at this stage

Performance management and reporting, benefits realisation, stakeholder and user feedback, market and supplier monitoring, benchmarking, peer review, budget management. Learning, knowledge capture and sharing.

Commissioning stages

1 . Understand needs 2 . Design goods or service 3 . Source goods or service 4 . Implement changes 5 . Deliver goods or service 6 . Monitor and evaluate outcomes

Governance, capability & learning

Develop market/user insight and manage demand