Support Services

Analytics

Supply Market Research

This   service   delivers   detailed   research   and   analysis, examining   the   critical   factors   influencing   a   category, product     or     market.     Insight     is     generated     using analytical    tools    such    as    Porters    5    Forces,    SWOT, PESTEL or PMI. 

Cost and Value Analysis

This   service   delivers   detailed   research   and   analysis, examining   the   critical   factors   influencing   the   price   of a   product   or   service.   The   service   breaks   down   cost components   in   a   standard   way   and   identifies,   on   the basis   of   expert   knowledge   and   research,   the   main variables   and   dependencies.   To   the   extent   possible, the   analysis   will   identify   the   key   cost   drivers   and   on a   prioritised   basis   highlight   areas   where   potential cost savings may be possible.  

Expenditure Analysis

Making sense of your expenditure data is crucial - but it is often time consuming and without the right software support and commercial input you might not be able to get the insight you really need. We can help you turn raw data into useful information and if your organisation sits within the public sector in England we hold extensive data going back to 2015 for over 40 organisations and growing. We’re also developing a new service for public sector colleagues.

Supplier Relationship & Contract

Management

Supplier Risk Assessment

Risk     management     is     an     increasingly     important factor   in   corporate   governance   as   the   dependency on    external    organisations    increases.    This    service provides   a   full   analysis   of   key   external   and   internal factors   that   contribute   to   the   probability   and   impact of   a   potential   supplier   risk.   These   factors   include   the nature    of    the    existing    relationship,    the    supplier’s track    record,    financial    stability,    potential    supply chain     vulnerability     and     economic     and     political factors.

Contract Management Audit

Good     contract     management     is     essential     if     the desired     service     outcomes     are     to     be     met     or exceeded.   Using   best   practice,   taken   from   The   UK NAO   and   CCS   this   service   provides   a   detailed   and objective        assessment        of        existing        contract management   practice.   The   result   clearly   identifies areas   of   strength   and   weakness   that   can   be   used   to drive improvement planning and risk management. Strategic Relationship Review Successful    outcomes    depend    not    only    on    good contract      management      but      also      the      effective management   of   strategic   supplier   relationships.   This service     delivers     an     objective     and     independent assessment    of    a    relationship.    This    involves    the engagement   of   relationship   stakeholders   to   analyse the     relationship     from     one     of     three     possible perspectives.     The     findings     form     the     basis     of relationship       development       and       improvement planning.

Corporate Social Responsibility &

Sustainability

Supplier Assessment

Effective   and   sustainable   procurement   increasingly depends     on     developing     good     Corporate     Social Responsibility      (CSR)      practices      with      immediate suppliers   and   with   others   across   the   wider   supply chain   on   which   they   ultimately   depend.   The   service delivers   a   risk   based   profile   that   draws   together   an assessment   of   the   likely   CSR   implications   of   goods or    service    being    supplied,    the    supplier,    the    likely supply   chain,   country   of   origin   and   the   nature   of   the likely   business   relationship   that   exists   between   the supplier and the client.

Quality Assurance

Stakeholder Satisfaction

Successful       businesses       depend       on       achieving consistently   high   levels   of   satisfaction.   Whether   you deliver   a   service   internally,   externally   to   customers or   your   suppliers   do   it   for   you   it   is   critical   that   levels of   satisfaction   are   measured   and   tracked   over   time. This   service   delivers   an   objective   and   independent assessment   of   satisfaction,   which   involves   gathering and     then     analysing     structured     feedback     from service   recipients.   Uniquely   the   service   provides   an option    for    the    service    provider    to    self    assess,    in effect    benchmarking    the    level    of    satisfaction    they expect   to   see   reported   by   the   customer.   This   adds depth   to   the   perspectives   and   the   quality   of   insights generated from the review.